Aero-one provides a user-friendly customer management interface: all the Customer contacts are grouped in one easy-to-access menu:
- Create new Contact Report
- View and manage your Contact Reports
- View and manage your Observations
- View and manage your Activities
- Analysis & reporting
Aero-one service module integrates the following business objects:
The Contact Report initiates the customer support process.
It allows the user to record all the interaction (phone call, meeting, visit...) with his customers.
In a snapshot the user gets a picture of who talked with the customer, on what subjects and what is the status of the customer request. This form gives the repair center an opportunity to survey customers and tracks the perception of the quality of services provided.
The Observation form contains the information about the customer’s request.
The customer’s request can be linked to his relevant asset.
The status of the request is driven by a customizable workflow (role and responsibility).
Unlimited quantity observations as needed per Contact Report. The user will be able to track all the proposed solutions to the customer’s issue. The adopted solution will be saved as the resolution and kept in the troubleshooting database for further references.
In solving an issue (customer Observation) you can assign activities to people.
This allows dispatching work among a team of experts and to track progress.
A customizable Workflow allows to making sure issues are solved in a timely manner and by the most suited experts.
Automatic e-mails can be sent to relevant key stakeholders.
- Solve your customer request more rapidly through troubleshooting
- Improve quality of support
- Get real time overview of customer support operation
- One centralized database containing all your interactions with your customer.